Hi there, thanks for taking the time to share your experience. We’re really sorry to hear that your visit felt frustrating — that’s never the kind of interaction we want anyone to have in our shop. To clarify, we do have a policy that prevents us from stacking FTP discounts on top of items that are already discounted, which is why our manager was trying to follow procedure. That said, we absolutely understand how it came across, and we appreciate your patience while our budtender worked to take care of you on that visit. We always want our customers to feel valued, so while we can’t apply additional discounts to sale items, we’d be happy to honor your FTP discount on a future visit toward regularly priced products. If you ever have questions about deals or how discounts work, we’re always here to help make things clear and easy. Thanks again for the feedback — it really helps us improve. We hope we get the chance to serve you again under better circumstances.