Hey there, I’m really sorry to hear about your recent experience with us. We take full responsibility for the confusion around the promotion you mentioned — our online menu didn’t clearly reflect which promos are in-store only, and I can understand how frustrating that must have been, especially as one of our longtime customers. Since the ownership change earlier this year, we’ve been working hard to improve our systems and communications, so I am grateful to be able to connect with you. I appreciate your honest feedback and would love the chance to make this right. If you’re open to it, please reach out to me directly, during the weekdays at (818)-322-2177 and ask for Jasmin, so I can personally ensure your next visit is a better one. We value the loyalty you’ve shown us in the past, and I hope we can earn back your trust. — Jasmin In-store Marketing Manager