Bainbridge Island’s first and only medical/retail marijuana shop could pass for an art gallery or café with its natural light, neutral color scheme, vinyl music and refurbished wood décor. Come visit us today!!
Bainbridge island's first and only medical/recreational cannabis store!!
Please confirm your email before writing a review.
P&L product is solid on average, however I have encountered very few strains at this shop I would classify as premium in quality, even after seeking recommendations from staff. Strains are generally good to very good. My chief issue with P&L is the customer service. I have visited the shop five times, and on 4 out of 5 visits I was summarily ignored in favor of a familiar face. It is a strange feeling to have someone assisting you, and suddenly they turn away, greet a newly arriving customer by name, begin assisting them as if you aren't even there. I was actually midway through my order on the last visit when the service person turned away and started helping 'Bob' or 'Joe' or someone they knew personally who had just walked in the door. I sat down at the table and waited for 5 minutes until the staff member finished up with familiar faces, noticed me, and let me check out and go home. I understand the desire to maintain excellent relations with your loyal customers, but to abruptly blow off unfamiliar customers in order to do so is rude and inconsiderate. To be honest, I was pretty shocked the familiar customers accepted this treatment as status quo. If I was in their shoes, I would say something like 'no, please finish with this customer, you were obviously helping them already' and wait my turn. I am new to the area, so maybe this is a cultural thing, but yikes - you could at least try to be a bit more subtle about your selective customer service.
1 person thought this review was helpful
If Xanadu had a pot shop, this would be it.
Being confined to one store has never been more of a delight. The anticipation of heading here rivals your birthday. The point is: there's no place I'd rather be next to. The selection is so dense it runs the possibility of a history lesson and may even bless you with a sense of passion. If you don't know what you want or need, one of the friendliest people will be in arms reach and you SHALL be satisfied...After being up and down this coast my whole life...I've found the best here. Howboutchya...