We apologize for your unpleasant experience here at OutCo. Unfortunately, your products you purchased were working and in good condition. Our return policy only applies to defective and faulty merchandise. We cannot return something purely based on your personal preference. If the product was as insufficient as you claim, we would have honored our return/exchange policy. As for the doctors recommendation, our location and any other medicinal facility in California, requires a medical marijuana card. San Diego County outlawed recreational sales (21 and up purchasing with valid ID) before the new year. One must drive into San Diego City limit areas to purchase with just an ID. Since we are fully licensed, we have to have the doctors recommendation before you can go back into the dispensary to follow all the laws and protocols. Just as you bring a prescription to be able to get your medication from a pharmacy. We do apologize we couldn't accommodate your return today, but we do hope you reconsider. We have daily deals, early bird specials and happy hours for you to enjoy every week to help with the cost and to get you some more product to enjoy. Hope to see you again soon, have a wonderful day. -OutCo