Thank you for taking the time to share your experience. We truly appreciate the honest feedback. First and foremost, I’m really sorry for the frustration you experienced regarding the pricing. We never want anyone to feel surprised or caught off guard, especially when it comes to something as important as cost. That’s on us to communicate clearly and upfront. I understand how inconvenient it must have been to make an extra trip to the ATM, and I can see why that left a negative impression. We strive to be transparent with our pricing, and your feedback highlights that we need to do a better job explaining any applicable taxes or fees before a transaction is finalized. I’ll be sharing this with our team so we can improve how and when we communicate those details. I’m glad to hear the staff was friendly and that the product was at least satisfactory, though we understand your expectations are high. As the market continues to evolve, we’re committed to improving our service, transparency, and overall experience so we can better meet those standards. We would really appreciate the opportunity to make this right. Our team would like to connect with you directly to better understand what happened and explore a resolution, whether that’s a conversation, a return, or another way to improve your experience.