I placed a pick-up order and arrived 10 minutes after the scheduled time. I entered the building and signed in only to be told that they were out of the flower I ordered, they easily could have called me but instead they waited for me to get there. I was a new customer and decided to walk out immediately. The waiting room was packed and they could barely process 2 people at a time. The dispensary next door is better and they have a live menu unlike this place. Not even worth going back for free stuff.