Hi there, thank you for sharing your feedback. We’re sorry to hear about the confusion with your 710 Labs purchase. We actually have the lowest-priced 710 Labs products in the area, and their single joints and 5-packs come in completely different packaging, so it’s extremely rare for them to be mixed up. If the seal was broken when you noticed it, it sounds like our team did the right thing by replacing it with a properly sealed product right away. That’s exactly what we’re supposed to do in situations like that, and we’re glad we could correct the issue on the spot. We never want any guest to leave feeling disappointed, and we’d love the opportunity to serve you again and provide the experience you had on your first visit. Please feel free to reach out anytime — we’re always here to help.