Their policy of exchanges of malfunctioning carts is crap. Bought 8, tried all, 1 wouldn't pull, it's new so I'm not gonna try that hard because how much worse it would be later on to pull being clogged. I turned around and drove 30 minutes back to them only to have the budtender ask if he could see if it's clogged. Never in a million years did I think that ment for his personal use. He put it on his personal battery and pulled two different times behind the counter. And told me I could only exchange if I bought another cart. The irony is I came into buy other products, but their treatment and behavior made it clear I will never purchase from again. Just go to Colorado or Missouri, to hell with this state and they ditch weed.