We're truly sorry to hear about your disappointing experience. We always strive to provide top-notch service, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the staff's attitude and organization is concerning, and we'll address this internally to ensure it doesn't happen again, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we appreciate your honesty in sharing your experience. We hope you will give us another chance to make it right.