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Let me start by saying the security is the only nice part of this place but that's it! The staff is very stuck up and they even leave points off my bud! It might only be 1 or 2 points but still I pay point for point so give me what I pay for I only ever get 1 or 2 grams come on people. Also I've seen a lot of their top shelf is other clubs mid shelf. And the wax is way over priced.
I've been coming here for a while now and usually never have a bad experience. It's been about a year since I've been here and I don't know if ownership has changed, but this place has majorly gone downhill. It was more than busy when I came in, already making me very anxious and uncomfortable. I was rushed in to an ill-informed budtender, who ended up pressuring me into buying overly expensive product I wasn't 100% sure about using. I suffer from major anxiety, and recently have just started smoking again for it, and was looking for CBD products.
Ended up getting a Gold .5 gram cartridge for $60 and a CBD Cheeba Chew. After doing some more research, most places sell half grams for $30-$35 and the full gram for $60. Feeling disappointed, taken advantage of AND ripped off, I called the next day to ask about a refund. I had never opened or used the products I purchased. I was refused a refund or even compensation for my experience.
All this place cares about it what is in your wallet., their employees don't know their product and the managers lack compassion for sick patients. You're better off sending your money elsewhere.
brought in text message VIP and it said clearly bring in a new patient and both of you will receive an eighth of our choice minimum donation is 20 then get there and all the staff are looking like retards running around like chickens with their heads cut off or like is this the deal of the century or something clearly the text message said what it said and they were all like you have to spend 40 and they didn't give my friend the first time patient gift and they always finger f*** the weed well it's on the scale so what if it's a 3.6 but nope there goes the Jews in that shop I prefer other clubs anyways just wanted my VIP text message deal you guys suck read your other reviews and get your acts together and get some new staff ASAP
good top shelf, but at $60 for 3.5 you guys just make me laugh 😂😂😂 plenty of other clubs in town like Northstar and RCP have top shelf fire for $45 & $50
anybody in the industry knows you could be charging $50 and doing just fine feels like you're ripping people off
The parking sucks. No way around it. You have to park on the street if the 6 parking spaces available in the back are taken. Park on the street? well there are only about space for 4 cars out front and if you park there the overweight bald security guard will tell you to move. Really? Move my car from one of the few parking spaces so i have to walk across that giant busy industrial street? Just so you can keep a spot open for the people who work there? sure buddy. Have a nice day. There were two awesome security guards working there before. They were honestly the best two people in the shop. Both of them are gone and replaced by what seem to be Walmart security guards.(meaning they don't like customers or their jobs very much)
Now to the bud, what we all go there for. Its "okay". The bud tenders have yet to make a recommendation outside of this one is a sativa and this one is an indica. Sad part is they have gotten that wrong a few times and i have to correct them. Prices are a bit on the higher side for not so fresh flowers. So for mediocre flowers i have to park down the street and hope to get the right flowers that i have to research myself instead of being able to trust the bud tenders. Discounts are nice and all but I dont need them so i wont go into them not giving them to seniors or veterans.
Overall the experience has gone down and i'm driving a bit further than i used to for quality flowers and service. Work on your customer service and quit acting like the walmart of co-ops.
I've been a Good Customer for close to 5 years, and whenever I ask re a Senior Discount, I get The Hairy Eyeball, and a Bullshit excuse and "they're working on it."
All Major Dispenseries give Seniors this Discount, Why don't You?
2 people thought this review was helpful
Ive been going to this collective for over 6 years now, and have seen my favorite budtender come and go, but i always get the utmost respect from everyone that works there. Ive seen other patients come in and just be plan rude to the tenders inside and still treat them with kindness. I love how they know my name and some of them even know my taste and have a few jars ready for me to take a look at when they see waiting in the lobby. Also coming in at different times i now know not to come in at the last hour since they are the only ones open after 7, and get really busy. The Managers are always there to assist you if needed for anything, weather it be a concern or just a recommendation. Ive came in with a problem once and was resolved by Symone, She was very professional about the matter that i had at the moment and we both met a mutual agreement. Just hate seeing my favorite place bagged on by people that either didn't get their way or just don't want to come in with proper information. I come to escape the outside world and feel welcomed by people always in a good mood. Love seeing LoLo the security
2 people thought this review was helpful
So I came as a first time patient as a friend recommended this place. I only recently got my card and have only been to one dispensary previously. So I came in with my letter and my valid passport as ID because my CA license expired and I'm waiting to get the new one in the mail. They said I needed proof that I had renewed my CA license so I went and printed the confirmation page from the California DMV website. Go back and then they tell me I need proof of my address with a bill of some kind. All I had with me was the receipt from getting my car smogged on Friday that had my current address, name, etc. I also showed my Sac State ID. STILL wouldn't let me in. I was extremely unimpressed with the service. I took my business elsewhere where they accepted a freaking United States passport as identification.
When you go to this club make sure to ask for a "FEMALE" bud tender, all the males who work there are completely useless regarding information regarding the medication. All the girls understand its a medication so helping you choose which medication will help you best is always their priority understanding how different strains/types can affect you differently. A solid Indica is completely differen't then a Sativa and they understand that so when you are asking for Indicas because you can't smoke Sativas due to the fact they give you insane anxiety they will make sure they are giving you the right medication. The Males however literally don't give a crap about the medication and are just trying to make a dope deal, literally saying things like "dude its all fire buy anything". I was sold a completely Sativa strain under the impression it was an Indica and had a horrible experience, now that this has happened for a 3rd time all with Male bud tenders I realize how much I appreciate the Female staff and will always make sure to ask for a Female bud tender. The Male staff treats the medication like a drug and have no interest in providing proper information regarding the medications they are providing for their patients thinking that all the product is the same when we all know how different each and every strain can be and which ones are used for specific symptoms. These girls are super informative and will always make sure you are getting the right medication for what your looking for. DO NOT use MALE bud tenders they literally make mistakes like switching heavy indicas for heavy sativas on a regular basis this can seriously affect a patient and they take no care what so ever. Overall This is a pretty good club, prices are average to above average but the quality is there as long as you request a FEMALE bud tender you will have an enjoyable experience and will be guaranteed the right medication.
Thay will rip you off every time i come here my bud is short. Thay do not do anything for disabled patients no first time patients lame no compassion at all