Some of the nicest staff I've ever met, you can tell they enjoy working with each other. There's a lot of natural light as well, so the whole place feels more welcoming. Biggest con is that it's pretty empty. There's ipads by the window if you didn't order ahead of time, and counter on the opposite wall. both of these combined don't take up much space, probably around 60% of the large plot is empty space for lines. I think they could definitely utilize some of the space for displays of accessories like pipes to make the room feel more shop-like!