Weβre really sorry to hear about this experience, and this is not the level of service we strive to provide. We understand how frustrating it is when items appear in stock online but arenβt available at the time of fulfillment, and we apologize for that disconnect. We never intend for substitutions to feel pushy or misaligned with a customerβs preferences, and weβre especially concerned to hear that the interaction felt rude. Thatβs not acceptable, and we take this feedback seriously. We appreciate you bringing this to our attention so we can address it internally and improve. If youβre ever open to it, weβd welcome the opportunity to make things right.