Thank you for letting us know. We’re very sorry to hear about this—an empty pre-roll tube is absolutely not acceptable. Please reach out to us directly with your order details so we can investigate and make this right for you as quickly as possible. We appreciate you bringing this to our attention and apologize for the inconvenience.

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience—that’s certainly frustrating and not what we want for our customers. While product labeling is handled by our licensed suppliers and not directly by us, we do take concerns like yours seriously and will share this feedback with the appropriate partners. We’re always working to improve our delivery times and overall service. We appreciate you bringing this to our attention.