I placed an order with Planted Provisioning and unfortunately didn’t receive any contact or delivery the day it was submitted. While I was initially disappointed, what happened next completely turned my experience around. The general manager, Courtney, personally stepped in and made it right without hesitation. She not only ensured the order was delivered first thing the following morning, but also waived the delivery fee entirely. Her communication, professionalism, and genuine care completely exceeded expectations. It’s rare to see a business take full accountability and deliver above and beyond like this. Courtney’s leadership and the team’s follow-through reminded me why I continue to support local dispensaries like Planted. Mistakes can happen anywhere—but how they handle them is what sets them apart. Highly recommend this place for their quality, integrity, and customer-first mindset.

Planted Provisioning Delivery - Ithaca

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