My first experience was when my order fell through the cracks. However, they made up for the mistake and I had already heard so many great in-person reviews, I returned and I am now definitely a loyal patient. Phil has been great about calling me to confirm my order and also informs me of any discounts. He's always on time or earlier than expected and really easy to carry on a conversation with! Thank you for being a dependable whenever it's necessary for me to replenish my pain relief!