Frequently Asked Delivery Questions:

What are your delivery hours?

11:00 AM to 8:00 PM everyday

How long does delivery take after I place my order?

Delivery runs are broken into 3 hour windows: 11:00 AM – 2:00 PM, 2:00 PM – 5:00 PM, and 5:00 PM – 8:00 PM. Customers who place their orders at least 45 minutes prior to the start of the next delivery window will receive it during that window.

For example: If someone wants to place an order for the 2:00 PM to 5:00 PM window they would have to submit it by 1:15pm. Delivery orders can be placed up to 1 day in advance. Once a delivery window starts, it may take between 30 mins to 2.5 hours depending on how many deliveries are in a window and where a customer falls in the route.

How can I track the status of my delivery?

A delivery driver will call the customer prior to departing the store and should be able to provide an estimated time of arrival. The delivery driver will also call the customer when they arrive to drop off the delivery.

Are there any order minimums, delivery fees, or additional charges for delivery?

$15 minimum purchase required (pre-tax)

Orders between $15.00-$74.99 (pre-tax) will incur an additional $5.00 Delivery Fee

Delivery Fee is waived for any order of $75.00 or more (pre-tax)

Do I need to provide identification upon delivery?

Yes, a valid Missouri ID is required to complete the delivery order.

What payment methods are accepted for delivery orders?

Dutchie Pay, Debit Card, and Cash are the current accepted payment options for delivery.

How do I receive my delivery?

Customers will have to meet the delivery driver at the car so we can process the sale on camera. We have video and audio recording.

Can someone else receive my delivery on my behalf?

No, unless it is a Caregiver receiving a delivery for a qualifying patient under their care.

Clementine | Essentials Cartridge