Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, both the positive aspects of your experience and the areas where we fell short. It helps us improve our services to better serve you and our valued customers. Firstly, we're delighted to hear that you found our store representative and delivery driver to be friendly. Providing excellent customer service is one of our top priorities, and we're pleased that they made a positive impression on you. We also appreciate your understanding regarding the delivery distance and the prompt delivery time. We understand that receiving your order quickly is important, and we strive to make it happen despite potential challenges. However, we sincerely apologize for the inconvenience you faced with the payment process. We understand that the 5% fee for first-time customers paying with a card may have been frustrating. Your feedback is invaluable, and we will review our payment policies to see if there are ways we can make it more convenient for our customers. We're genuinely sorry to hear that an edible was missing from your order. That was not our intention, and we understand your disappointment. We take quality control seriously, and we will investigate this issue to ensure it doesn't happen again in the future. Your feedback helps us identify areas for improvement, and we are committed to delivering a seamless and satisfying experience for all our customers. We would like to make it right for you. Please reach out to our customer service team, and we'll be happy to assist you with resolving the issue with the missing edible. Once again, we appreciate your feedback and the opportunity to improve our services. Your satisfaction is important to us, and we look forward to the chance to serve you better in the future. Warm regards, Highway Dispo Team
