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I have shopped at this place for over 3 years. I bought two cartridges in there 16 days ago. When I went to use the second cartridge, it didn't work. When I would place it on a battery, the battery light would just flash and it wouldn't work. I tried several different batteries all with the same result. On my next trip out there, (I was driving 25 minutes each way for years as a loyal customer), I took the cartridge in with me. It was still in the original packaging with their patient sticker on it. I told the guy the problem and asked if I could just get an exchange. He called for someone to come and take a look at it. That is when I met Marty.... she took the cartridge into the back room and came back a couple minutes later and said "yep it is defective". She asked when I bought it and I told her that I bought it on my last trip in. She looked in the computer and said "you haven't been here for a long time. February 22nd was your last time in" (16 days ago). She continued to tell me that they have a 7 day return policy and I was out of luck. I explained to her that it costed $60 and being disabled and drawing Social Security it was a lot of $$. I told her that I didn't get a receipt or a privacy bag, they just handed it to me over the counter and how would I know about a 7 day return policy? She continued to tell me "sorry!" I asked to speak to the manager and she threw her hand across the counter to shake my hand and said " I am the manager and would be happy to help you with anything I can". She said it in the most condescending tone. I told her I had been a customer for many years and spend a lot of $$ in here. She stated that "it didn't matter". I asked her if she was willing to lose a good customer over this and she said "yep!" I am appalled.... what happened to customer service? I buy a $60 item that is defective and you won't exchange it for me 16 days later? That is just unacceptable to me. It is really sad how they choose to treat a medical patient on a fixed income...😡😪 DO NOT BUY ANYTHING HERE THAT COULD POSSIBLY BE DEFECTIVE OR YOU WILL BE ON YOUR OWN AND OUT THE $$.