Herbology - Gaithersburg

4.6 stars by 326 reviews
dispensaryGaithersburg, Marylandmedical
(240) 801-3775
Closed11:00am - 4:00pm
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Reviews

4.6 stars
warriorlax0853

Good spot

5.0
Place is really good
Misslady0618

Herbology

5.0
Always a friendly place nice selections and good prices. The staff is always helpful to me when l have questions.
FuegoRadar

Fuego service

5.0
Juwan was a great dude. I’m extremely indecisive & he was very patient with me throughout the entire process. Thank you for everything!!! Definitely can recommend
Rigdz

I love Herbology

5.0
Jawan, et al buddtenders and the entire staff at Herbology are kind, knowledgeable and highly professional. I reccomend Herbology as a high quality dispensary.
Unnoo1

Feeling Great Vibezz

5.0
Quick and Easy felt comfortable taking my time with Fouzi who helped me with everything and literally got a deal because of my second time coming! Feeling better from my pain from a pre roll Nurse J ! I’ll be Coming to support our local dispensary! Great place to relax inside as well from my first entrance.
candykanex3

love it

5.0
Everyone is super chill here and they have a large variety of buds to choose from. calm environment too!
Cattus_Servius

Excellent service, great selection, fabulous staff

5.0
I've recently been prescribed Cannabis for the first time and decided to try Herbology as my first Dispensary. I am so glad that I did. The place itself is very warm and the staff quite welcoming, with a waiting area that's quite nicely done and most comfortable. After getting checked in, Sita came out to introduce herself and to assist me in shopping. She was quite informative and knowledgeable about their wide variety of products. She asked me some good questions and patiently answered the many ones I had in response. She explained how Terpenes work, as I was rather unfamiliar with their affects and how varied they are depending on the strain and type in question. Despite my visit being rather late in their workday, she didn’t make me feel rushed, treated me like a valued customer and made sure I was fully set before sending me on my way. I have been most pleased by the products I purchased. All of them were quite nice, pleasing to use and worked very well. They were so well stocked that all of the choices would have been overwhelming, if not for Sita’s excellent and spot-on advice about what selections would be right for me. It’s nice to have so many options to choose from. Overall, I’d highly recommend Herbology as a good outfit to patronize, staffed by friendly folks who really seem to go out of their way to make customers feel welcome, valued and appreciated. The one thing I would suggest as an improvement would be more detail for listings on their website, as some products seem a bit lacking as far as detailed info about Terpenes, etc aren't present..but at least I know the staff will help fill those blanks in if asked.
renaerae

Better description

2.0
Better description on ur items definitely the pre rolled I like to know what I’m getting before I arrive
dareewalker

Just okay for me

3.0
I was super excited to experience deli-style flower shopping but once you get pass the well lit and comfortable lobby area with friendly intake/receptionist and move to display/purchase area it gets really dark and dank (no pun intended teeheehee) and it was confusing for me because it was so dark - lighting was off (I am a visual person). My bud-tender had just gotten back from vacation so maybe he was jet-lagged but he was not customer service oriented at all. He did not give me a tour (it was my first time), and when I asked him a question about if they had a particular item on stock, he asked me if it was on the menu, so I was not sure if he was asking a question or making a statement. Overall, I love the receptionist and the lobby area; not to crazy about the bud-tender (they all looked so unhappy on this day) and the product floor area, it did not stimulate my visual sensory, lol. I might go back if I am in that area to see if I may have gone on a bad day, but would request a new bud-tender and not the guy with the raccoon hat.
Herbology - Gaithersburg
Germantown
Dare, Let me first say thank you for taking the time to leave your review. As with all reviews we take them to heart. Let me start with the display lights. We usually have the display lights on but there was a short and found it smarter to turn them off. They were repaired this morning (7/9) to all of our excitement, and i have to agree with you that looks much nicer with them on. For that reason alone you should swing by again. As for your experience, I personally apologize as this is not acceptable. Lets chalk it up to jet lag, but not use that as an excuse. Customer service is first and foremost for all of us, and we should and will be better. When you come back in , ask to speak with the manager. I will make sure that you receive that tour and answer any and all questions that you may have. Once again, thank you for the review and I do apologize for that less the acceptable experience.
Official Response
Chilling21

Bianca

5.0
Excellent service every time. Thank you
Pwaddy

GREAT LOCATION.....DELI STYLE....

5.0
I love herbology. Very knowledgeable and friendly staff. Great deals on deli style.
Emarr

Great spot!

5.0
Love the deli style! Nice aroma and always fresh!
shandow420

Best in the neighborhood

5.0
Quality selection for a fair price.Plus deli style see smell all the yummy goodness🙂
MichaelAlexander

Love this place

5.0
I have had my MMCC card for over a year and visited a large amount of dispensary’s in MD Herbology is my favorite. Low pricing and great variety of strains with knowledgeable bud tenders. And they always have interesting deals
loudpack1011

Herbology

5.0
Jawan always helps me find the best strain for me and I like their deals.
ALDB

Great place!

5.0
Jawan helped me out and it was a great experience. I had a lot of questions and he was more than happy to answer all of them. He showed me a list of what they had in stock at the time and then we just had a discussion about vapes. In the end, I walked away with some flower that was on sale and a Culta vape cartridge (which I highly recommend). Very satisfied with the service. I've visited Herbology a number of times and they've delivered to my house as well. I'm pretty sure they're the only place that delivers around here, right? Anyway, I like their loyalty points system, which, to a certain degree, keeps me coming back. But it's mostly because they deliver. You can't beat that. Weed being delivered to your house legally. You can't beat that shit.
sun67mind

nice play

3.0
nice set up of location and I loved the variety but your staff seemed a little annoyed with my questions. Not sure if it was an off day for them but I wish there was more than a yes or no to questions.
Herbology - Gaithersburg
Germantown
Sun67, Thank you for your review. As we strive to provide excellent customer service, hearing that you felt as if we were annoyed is not a good. I'm very sorry that you felt this way regarding our staff as are here for you and should be excited that you have questions and want to learn more about the products. Ask to speak to the GM or the AGM when you come in next, as one of them will be sure to take care of you. Have a great day
Official Response
herbhead1987

price

1.0
extremely overpriced by 15 - 20$ and no deals on bud ever. Not great store their selection is wide but it's just too much money.
AJR85

Over priced !!!

1.0
Be aware. This place is 10$ to 15 $ more expensive than everyone within a 20 mile margin. I’ve been to both zinity now Curaleaf spots same flower by hms and peak ReLeaf, harvest, liberty and even the places in Bethesda 45$ an 1/8 where theirs is 60$. Make sure you get weed maps hit up the menus to price compare, do this and you shall see;)
cheifinfamous

bad dispensary

1.0
staff was very rude
Herbology - Gaithersburg
Germantown
Thank you for your review. We strive to provide our patients with a great customer service, so this is not taken lightly. When you come back in ask to speak with either the GM or the AGM. Together we will figure out the best way to service you needs. Thank you again, have a great day.
Official Response