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poor customer service
poor inventory update
Drove all the way to Herbology (35 miles) to be told their Weedmaps wasn't updated and the one item I came for that helps my pain is out of stock. This is medicine, folks. Please take more care so we don't have to drive all around to find our meds.
I am a novice to medical cannabis - and cannabis in general - but I wanted to try something new for my chronic migraines (no pun intended). I looked at several places online before going to Herbology, and honestly, the reviews did not do it justice! Not only were they super helpful with finding products that would be good for someone with chronic pain, but also for a first time user. The intro process was simple, the wait time was not too long, and they clearly explained all of their products. AND they have a rewards program. Plus they deliver?!? What’s not to love. I will certainly be coming back here, and I don’t know if I need to go elsewhere.
Every other dispensary I have visited, including several in Baltimore, offers a veteran's discount. This one doesn't. You might explain this away if prices were low, but they are not. Also not a fan of deli style.
People working here are very nice. Prices are steep but the rewards program makes up for that. The issue I have is every time I go there I’m waiting for a minimum of 20 min. If other people are there it could go 45 min to an hour. Staff up!!! These wait times are ridiculous.
Fonzie is well educated with marijuana. His input is extremely helpful. I reccomend this location.
Today was my first time, he was patient and explained things to me and gave great suggestions
Always a good experience here
Employees here are helpful and knowledgeable. Great prices and selection. This is my go to dispensary in the area.
Knowledgeable & Patient Employees
I visited Herbology soon after receiving my doctor's certification last week. Their space is serene and inviting. Upon entering their "deli," I was impressed with their wide array of strains. The staff quickly assessed my needs and recommended two strains whose affects have already been experienced. I am eager to return and sample more of their selections.
Great Prices/Bad Product
i purchased alot of stuff from here, spending a few hundred a week. Never had an issue until I purchased a Prime Extracts Cartridge, the cart tastes like butane, has no weed flavor at all. obviously a defect. Herbology told me to contact Prime that theres nothing they can do about it. However they had no information on contacting Prime Extracts. Thats the last time ill visit herbology!
Went here for the first time! Excellent service from Bianca! Super nice, detailed and knowledgeable! I’ll be back! :)
Wonderful first experience
I went to this dispensary for my first time about a week ago. It was absolutely great. Sita is the budtender who helped me pick the right strain for me. She was great! I will definitely be going back! Thank you herbology!!!
Great First Experience!
Today was my first visit to Herbology and I was very impressed! I came in with a ton of questions and needed advice on the different strains. Bianca was super helpful and very knowledgeable and has the patient of a saint! Great variety and I love the recommendations and patience. I will definitely be back and I’m so happy that my first experience was a great one! Kudos to Bianca! 5 Stars all the way!
My first time in very impressed. The associate Bianca was very professional and made sure I purchased exactly what I was looking for
Great experience very helpful! And has all the best in stock! Will come again.
Lots of love for these guys and girls
I’ve been going to Herbology for about a year, several times a month. I’ve learned a lot, especially about terpenes. Their daily texts are the only text service I’ve signed up for. Who doesn’t wanna read about kush this and Ray Charles that. Really knowledgeable, courteous, and good deals. Just sign up for the texts. And Rae is my fav Bae budtender.
Place is ridiculously overpriced
very helpful with deciding what works best for which aliments.
Worst customer service member in the industry
it is really tough to give this review but everything there is great except for one member of their customer service team. I came in on Saturday ask three questions and the role of eyes and a feminist attitude given by the light skin kid with dreads was enough to make me stop coming in there. The manager on the other hand impeccable customer service got my request taken care of so it is now a third option that is close by home as opposed to the number one option it used to be prior to this kid's customer service.
Herbology - GaithersburgGermantown
Royce, I do apologize to you for this experience. Attitudes and poor customer service are definitely not acceptable. We take pride in the patient experience and never want anyone feeling the way you felt when you left Saturday. Give us a call and ask for the manager when you have chance.
Place is really good