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St. Charles Dispensary - Healthway Services of West Illinois

About Us

The team behind Healthway Services of West Illinois at St. Charles is dedicated to helping prospective and current medical marijuana patients understand all aspects of medical cannabis from getting registered to finding the best medication for their needs. Comprised of a knowledgeable and compassionate group of people, they strive to offer the highest quality care and medical marijuana products to their patients. Staff: Healthway’s committed team of Patient Service Coordinators understand that medical cannabis is an uncertain area and that no two patient’s situations are alike. They provide one-on-one, confidential consultations to supply their patients with answers to any questions and to explain how different marijuana strains and consumption methods will have different medical results. The Healthway team is also happy to help patients seeking medical marijuana certification to become qualified with the state, with in-home visits available to otherwise homebound patients. They’re community outreach events and education sessions help prospective patients and their neighbors understand how medical cannabis can treat a variety of different symptoms. The health and happiness of St. Charles patients always come first, and they strive to provide the highest quality of medical cannabis and excellent customer care in their safe and licensed environment. Menu: At their St. Charles dispensary, Healthway proudly provides a thorough variety of medical cannabis treatment options. They carry marijuana flower, concentrates, edibles, topicals, tinctures, oils, capsules, suppositories and much more, in addition to a number of vaping and smoking accessories. All of their products are lab-tested at certified Illinois state laboratories, and their competitive prices ensure their medical cannabis patients are accessing the best quality medicine at best prices. Service Locations: Conveniently located off the 54 freeway in St. Charles, Illinois, Healthway Services of West Illinois is proud to serve patients up and down the Fox River. Whether patients live in West Chicago, St. Charles, Wildrose, Geneva, Batavia, Campton Hills, Elgin, Wenmoth Acres, Streamwood, Schaumburg, Roselle, Bloomingdale, Lily Lake, Windenoak, Mooseheart, Aurora, Maple Park, Palatine, Arlington Heights, Elk Grove Village, Wheaton or Naperville, Healthway Services of West Illinois is committed to helping them find relief through medical marijuana. Location Information: St. Charles lies within the borders of Kane and Dupage County, approximately forty miles west of Chicago along the 64 highway. Located along the Fox River, it is home to some golf courses and city parks, including the Pottawatomie Park and Golf Course, Delnor Woods Park, Mt. St. Mary Park, Langum Park, and Wheeler Park. The Saint Charles South Lake downtown location is host to local eateries and cultural draws, including the Arcada Theatre venue and the City of St. Charles Municipal Center. The DuPage Airport lies only a few miles to the southeast, and the Fermi National Accelerator Laboratory, or Fermilab, is a short drive down the 25 highway. From the Philips Park Zoo to the Sears Centre Arena, Healthway Services of West Illinois in St. Charles proudly serves its Illinois patients.

Sunday
Closed
Monday
11:00am -  6:00pm
Tuesday
11:00am -  6:00pm
Wednesday
11:00am -  6:00pm
Thursday
11:00am -  6:00pm
Friday
11:00am -  6:00pm
Saturday
11:00am -  6:00pm
Address
3714 Illinois Avenue, Unit C
St. Charles, IL, 60174
Member Since
February 2nd, 2016

Our Reviews

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michellep416
5.0
navigatedown
5.0
Staff
5.0
Atmosphere
5.0
Accessibility
5.0
Bud Quality
5.0
Price
Healthway Services of West Illinois

Love Healthway!

I NEVER have had to wait. Nick and Tracy freaking rock. They say hi and know my name before I even get through the door and hand them my cards. They are very knowledgable and personal. I love they remember things I tell them and you can tell they truely love helping me. I feel most comfortable with Nick or Tracy helping me every time I pick up my medication. They have GREAT suggestions for my particular needs. I do wish product didnt run out so fast because I cant always get there in the beginning of the week when sales are announced. This is truely the best dispense ive been to. I look forward to seeing my budtenders every week. Healthway is amazing. High Five Tracy , Nick, and the rest of you at Healthway. ♡ Michelle P.

jscionti8
3.8
navigatedown
4.0
Atmosphere
4.0
Bud Quality
2.0
Staff
5.0
Accessibility
4.0
Price
Healthway Services of West Illinois

The lost me over a sticker...

1 person thought this review was helpful

I switch to this dispensary because of the location. The people are so nice, especially Nick, who is laid back, chill, and knows how to take care of the patient. In regards to the other staff, I would say not so much. I have listed the pros and cons of this dispensary below:

Pros:
-Great pricing on edibles. Their pricing is very affordable and they have a large selectin of edibles to choose from.
-The staff is knowledgeable on cannabis and provide good options for you.
- They offer a loyalty program, once you spend $500 you get a $50 credit on anything you want.
-If you buy Cresco wax you are given a sticker that you put on a card. After 10 waxes you buy, the next one is free.
-The do offer weekly sales.

Cons:
-You will always wait. There is never anyone at the front door. You walk in and have to wait until someone eventually shows up. There has not been a single time where I was greeted by someone right when I walk in.

-Their hours have changed and are terrible. The hours are not conducive to the working 8-5 and 9-6 people at all. They claim that their hours need to be uniform, all days within the week must open and close at the same time, but check out a couple other dispensaries who have fluctuating hours. Also, you would think if that was the case, they would make the hours longer, for their patients, and not cut them down on every day, including Saturday!

- Because of the hour change, I would only be able to get there on Saturday. As mentioned in the pros above, they do offer weekly sale, however, by the time I get in on Saturday, almost all their sale options are sold out and not replaced with a similar product.

-You are not allowed to call them and ask the team to get your order ready. This is the first dispensary I have ever visited that does not allow this.
-If you email them, they will not reply to you, at all.

-There is no option online to view an updated menu, no where, not even Leafly or Weedmaps.

- I went into the let them know that the gram of wax I got the week prior weighed less than expected. I gave her the packaged and the sticker. She told me that I needed to take a photo of this to prove I am being legit. She then handed back the sticker and package. I wasn't looking for a free gram or anything, I was providing this info to her so that she could possibly let the cultivator know. No care.

-And the icing on the cake...In regards to this gram of Cresco wax I bought, last week I forgot to ask for a sticker. I kept all packaging of course and let the girl know that I forgot to get a sticker for this gram of wax. The woman stated to me that she cannot give me one because she would need to pull the cameras to make sure I was not given one. I look at her and I said...wouldn't you just look at my card, see how many stickers I have on there right now and compare it to the amount of Cresco waxes I have purchased? You would then see I am missing one. She looks at me like a deer in headlights and said, "I guess I could." Yet she didn't, and she did not even give me a sticker. There focus is not at all on customer satisfaction. She made me feel like she thought I was lying. Picture posted below.

- All 8ths are $60, however, they do offer sale 8ths. Just make sure you can get there during working hours, because by the end of the week they will be out, leaving you stuck to buy the more expensive flower.

Cat Gorman
5.0
navigatedown
5.0
Staff
5.0
Atmosphere
5.0
Price
5.0
Bud Quality
5.0
Accessibility
Healthway Services of West Illinois

Healthway's Little Egypt Colombian Haze

I have been going to Healthway services since May of 2016. I can honestly say I love talking to the employees there. I have learned something new every time I am there. The staff are friendly and very knowledgeable and many are also patients as well. I know them well enough to know if Tracey suggests I try an edible. I know that if she likes it, I will like it too. Recently there is a new cultivator Little Egypt. I enjoyed their flower Columbian Haze. I will be trying more of this in the future.

Gaylec
5.0
navigatedown
5.0
Accessibility
5.0
Price
5.0
Staff
5.0
Bud Quality
5.0
Atmosphere
Healthway Services of West Illinois

Gayle continued (part 3)

1 person thought this review was helpful

Typo correction. The flower is "Pure Kush."

Gaylec
5.0
navigatedown
5.0
Price
5.0
Atmosphere
5.0
Bud Quality
5.0
Accessibility
5.0
Staff
Healthway Services of West Illinois

Gayle continued (part 2)

1 person thought this review was helpful

with no coughing. The flower is perfectly trimmed and very attractive. Little Egypt has raised the bar in pan relief. Bravo Health ways and their staff.

Sincerely,
Gayle C.

Gaylec
5.0
navigatedown
5.0
Staff
5.0
Atmosphere
5.0
Bud Quality
5.0
Accessibility
5.0
Price
Healthway Services of West Illinois

Patient

1 person thought this review was helpful

I have been a patient since Aug. 2016. Not knowing what to expect I have to say I was very pleased. The staff is very well educated in the field of medical cannabis. I felt right at home. They helped to guide me to where I'm at today. Suffering from severe fibromyalgila, I have come a long way. Thanks to the staff and the quality of product they carry, I now have a life without cosine. In keeping with their high standards they have brought on a new lab. Welcome to St Charles, "Little Egypt". I was having a very bad attack and decided to try Little Egypt's PureKusb. Not only did it relieve the pain, it gave me a pleasant euphoric feeling without any paranoia. The flavor was slightly fruity and very smooth.

turtlewart420
5.0
navigatedown
5.0
Accessibility
5.0
Bud Quality
5.0
Atmosphere
5.0
Staff
5.0
Price
Healthway Services of West Illinois

Great Staff

1 person thought this review was helpful

This location has very knowledgeable staff, and they go out of their way to make sure the patients are treated right.

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