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I hope all is well with Emerald Fields. It's been a few months. I miss you guys!!!!!
I really enjoy the checkout system at this location. Prices are usually comprable. I do wish they had more selection and they seem to run out of pre rolls multiple times daily. Still by far the best in the area.
2 people thought this review was helpful
BEWARE OF THIS RIP OFF RUDE STAFF AND SHITTY SALES! I "use" to come there when in town and there's been Lot's of changes in more ways than one. I purchased a gram of what was supposed to be SHATTER and Opened in parking lot to see nothing but Melted Stuck together shitty GRAM! Instantly went back inside and showed front people and got filled with Sorry, No refunds. Didnt ask for refund, I wanted a different GRAM of the same product. Finally, 20 mins later, Kyle mgmt came up front and he Acknowledged that it was a Bad Batch and had gotten too warm and melted. Went and got another one, opened it right there and it was just as Bad! ALL the 50+ he said they got were like that and Nothing he could do! REALLY? As a business, your Supposed to PULL the product OFF from ! along and Do your Customers/Patients RIGHT!! I Hope you Enjoy the 70.00 you Profited from Me on a product that is USELESS AND LOST Useage from while I just had treatment and Only Wanted Relief! Your a MONEY HUNGRY BUSINESS THAT VERY CLEARLY DON'T GIVE A SHIT ABOUT CUSTOMERS AS LONG AS YOU ARE MAKING MONEY, RIPPING PEOPLE OFF!! Did I Mention that it Didn't even weigh a GRAM even Melted Stuck together?! Word of mouth is what Helps your business, I Guarantee you that I will spread the word all around town, social media along with the pictures taken!
We want to reach out and formally apologize for your recent experience with us. It seems like you have been very frustrated with our process and we want to make sure we clarify everything and MOST importantly, get you taken care of. First off, by law, we are not able to offer a refund on product (nor are we allowed to "take it back" into the dispensary". That being said, it is not ok that you were not offered a solution to your issue when you brought it to the attention of management. We want to do anything we can to make this right for you. If you would please, please email us at email@example.com we would really like to get you back into the store so you can pick out a gram of concentrate of your choice (we'll eat the cost). It is never ever ok for a guest to leave Emerald Fields dissatisfied with their product. We strive to provide the very best and if you feel that is not what you got then it is 100% on us to make that right.
Again, we are SO VERY SORRY that your experience went the way it did. If you email us, we will get you set up with the general manager of our Manitou Springs store (Gary) who will be happy to help you get whatever you'd like from our concentrate bar and to answer any of your questions or concerns from your past visit.
Please email us with your name so we can get you taken care of. We honor and respect that buying cannabis is personal experience that should be nothing but positive and we will do whatever it takes to win you back and show you that we care about you as a customer and a cannabis consumer. Please forgive us for our mishap and let us make this right with you.
Again, the email is firstname.lastname@example.org. We really hope to hear from you.
The Emerald Fields Team
1 person thought this review was helpful
Good herbs, but expensive. Staff is friendly, but a few of them have no information regarding products. Had to tell a lady who worked there about trichomes.
too expensive,half the staff is either high or hungover out of their minds,im an ex cop so i know,little to no quality service,employees behave like clerks at wal mart
1 person thought this review was helpful
Absolutely overpriced!!! Majority of the staff are useless:(
I come here every time I'm in the springs. Highly recommend!
Very Rude.... expensive very pricey.....i feel i got ripped off
not very FRIENDLY. .......