Treemo is a recreational mail order dispensary. From connoisseurs to newcomers, we try to cater to all levels of cannabis expertise and offer a variety of products at competitive pricing. We believe that quality medical marijuana should be available to all legal adults who wish to try it; this is why we ask for no documentation other than a piece of government ID to verify your age. At Treemo, you can count on getting great service and reliable product.
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In my lst order from them, they sent me the wrong product, wich was about 30$ less in value then what I ask. When I reach out to them, they said that this was not the packaging format they usually use, has if it was my problem. After I ask for a resolution, they said they were checking where the product came from....And nothing after that. They ignore my problem.... Outside of that, product are ok, but takes a lot of time to process orders (like a week between the order and the shipping)
This place used to be good. That has changed. Service is slower and slower and when you complain you get unapologetically bad service. They offer to cancel your order as if to not care about your business instead of trying to make you happy.
Here’s how my latest order goes. Order Tuesday: they accept payment Thursday. Friday (3 days later) I get an email my order is being packed and will be shipped in 2-3 days. I’m estimating it will be about 2 weeks before I get my express shipped order.
Last time I placed an order nothing happened for 48 hours. When I emailed the support staff wondering what the heck is going on I was offered several times to cancel my order. Nothing but smugness.
Clearly this place doesn’t realize that if your treat your customers like garbage, a competitor will rise to treat your customers like gold.
I won't order from Treemo ever again due to their slow shipping and packaging.
This is how an average order goes for me.
Friday evening I place my order
By maybe Monday if I'm lucky I get another email saying my order is being processed and will ship in 2-3 days from now?
Friday Im usually getting my order, sometimes the following Monday. Reg snail mail takes the same time
Order on Friday evening
By Sunday evening I get confirmation and Monday I get my tracking #
Wednesday I receive my order every time
Sorry Treemo I will never spend another dime of my hard earned money with your company.
The problem is the long lag time between receiving the order and processing it. 3 days is the norm then add another 3 days to get to me. Same $15 cost to ship as HD but add another 4 says of waiting. You decide the better option
Seriously the worst I've ever been treated by a company. We ordered large amounts from them monthly for over a year and whenever there were any issues they acted like complete children. Would ignore me and then claim innocence. This last order it took them 4 days to accept the money order and another 3 days to start processing the order. While ignoring our questions as to where our shipment was for days. Then answering with an attitude. Don't waste your time, their product is subpar for the crap they put you through.
I have made several orders from them in the past with no problems. My last order it took them a week after taking my money to process my order. When I contacted customer service they just flat out lied to me saying "oh it says on our website 3-7 days after taking your money" when their whole site says 1-3 days. When I called them out on their blatant lie they just ignored me and stopped responding. Absolutely would give minus stars for staff, professionalism, reliability if I could.
I made an account on here just to write a bad review about these guys. There packaging is good. There herb is alright. But there shipping/packaging times are ABSOLUTE garbage. How it takes a company about 2 weeks to package a bag of weed is beyond me. I ordered my herb from them last monday it is now friday and it still has not been sent out. By the time they ship it and it arrives its going to be well over 2 weeks. Do they really think people are going to want to wait a full 2 weeks to get there herb? And i live in Alberta so its the next province over. It has nothing to do with the post office. It is all Treemo. I wrote the company to complain and get the same typical reply. "We are not a big company". Well no shit sherlock holmes. With wait times like that its a wonder anyone even goes through you. Like how hard can it be to take a scoop, grab an empty bag, and then fill it up with herb and send it in the mail. Over 2 weeks for that? Anyways if you look around there are way better places to order from. And they are also cheaper. I made my order through bcbudexpress and that same day they shipped it and i got my herb 2 days later. bcbudexpress should go show treemo a lesson or two on how to sell herb.
While their selection and pricing can be good, the service is terrible. I had an order not arrive that was "signature required." Treemo said it was not their fault and would open a service ticket with CP immediately. It was never opened and they have ignored my several inquiries in the following months. It's an open & shut case, but Treemo can't be bothered to get my hundreds of dollars back.
Ordered from them for a few months, until they charged an order yet didnt send the full product. After several calls and emails, I recieved no answer or refund regarding my order. Personally, I'd recommend to order from somewhere else if Reliability and Good Service is what you're after, and not just good products.
I just started using Treemo and they have been great so far. The orders are double vacuum sealed and then flowers and concentrates are sealed within their own packaging, all inside the shipping bag; there's no smell at all. They also have great prices, I've seen $18 a gram on other websites, so while not the cheapest Treemo seems to be over all the best choice for me; they carry lots of Phyto shatter and extremely good flowers. I was disappointed they didn't have a first order deal, like almost every other website I've visited, but once I received my order I was fine, the quality of the flower was the best I've had so far. I just got a 100% Sativa that has me almost rolling on the floor with laughter some of the time. I am reluctant to say where I live but I am somewhere in the next province over from B.C. and my orders almost always come in 2 days.