CHECK OUT OUR MENU! WE OFFER A VARIETY OF THE VERY BEST STRAINS, EDIBLES, AND CONCENTRATES.
With all the choices out there it's hard knowing where to get your meds. Top Shelf Ventura is here to help though, and it is our goal to keep you coming back.
Top Shelf Ventura offers safe access and complimentary delivery service to Qualified California Medical Patients in West Ventura County.
We Service Ventura and Oxnard and are typically able to deliver within an hour of placing your order!
We generally take our last orders around 5:30 and it is encouraged to place your order in advance to ensure same day delivery!
Please confirm your email before writing a review.
I've ordered from Top Shelf 3 times.
The first time I was told the product would come within an hour, and an hour and a half later, it was still wasn't here. Was given a $20 discount
Second time, I planned to purchase by credit card, which is stated on their site, so I didn't have to leave home in pain to get cash from an ATM. Was told by Amy that they couldn't take cards at the time. I mentioned that it said card is ok on their site, and was informed that their system had been down for some time (meaning more than just that day) and it wasn't clear when or if the ability to accept cards was going to be back, so I ended up having to go out and get cash anyway.
Today, the third order. Their site states delivery good as long as orders are placed by 5:30pm. I called twice, once at 5:25pm, NA. Then again at 5:27pm, N/A. Then texted 5:26pm and placed the order. Received this text back from Amy at 5:30pm on the dot, " I am so sorry but we have sent our drivers out on their last runs, we get booked early depending on the day. I'd be more than happy to reserve that platinum og for you when we open again (3 days later), I hope that will be alright! Thanks for the inconvenience and thank you for so patient and understanding!". Seriously! I texted back stating, if you can't follow through on what your site says, you should take down the statements which you can't guarantee on your site, or make good on what it says. At that point, I was offered a 20% discount, but still not until Thursday. After becoming very frustrated by being placated, I texted saying this was the first time I've ever felt like making a poor review. Amy apologised again, and offered to deliver tomorrow personally to me, even though they're not officially open. By that time, I was an hour into back and forth texting, and with no product on its way.
This being said, it's VERY important TOP SHELF that you either back-up your service by actually GIVING GOOD SERVICE, rather than having to apologise every time you're late, or you can't guarantee a particular service stated on your site, or simply can't follow through on your ordering time frame. So, NO, I don't want another discount, or special gift simply because you can't deliver what you say you can deliver! I just want what you state on your site... Nothing more. Nothing less! That's really not a lot to ask for.
At Top Shelf Ventura we always strive to achieve the best possible customer service for each and every patient. While the majority of the above review is completely false we are taking steps to improve upon some of the issues addressed.
Please keep in mind that we are human and as we continue to attempt to meet the needs of an ever growing patient base, there will be mistakes along the way. We ask that it is kept in mind that this issue was taken very seriously and many actions were taken to resolve each of the problems and they went ignored. That being said, our patients and the many positive reviews we have received can attest to the fact that if there is a mistake Top Shelf goes above and beyond to always correct it and will continue to do so as our patients needs are the most important to us.
~Top Shelf Ventura Staff
Registering is easy. First time I called Annie helped out tremendously and continues to do so. The town I live in will not allow store fronts so when I found them it was great! The sampler is a good way to go when you are a newbie as it is a great way to try different strains. This place is the best! and it beats driving to LA. Keep up the good work.
Wow, thanks for your awesome review and tips! We're so glad to help and also keep you from having to drive so much! We hope to see you again soon, thanks again!
Responded right away, friendly service and quality herb!Ordered the sampler, good deal! See you guys soon!!
Glad you loved the sampler! Thanks for your awesome feedback and we can't wait to talk to you again soon!
what can i say, Excellent!!! Annie is always very attentive and helpful. always has answers for my questions and really tries to meet my needs. drivers are great very prompt and courteous. i highly recommend Top Shelf. they are one of the best around. Cant thank them enough.
So stoked by this review, you are too kind and it goes a long way! Stay lifted - All of us at Top Shelf!
Didn't know what to expect. Reviews r often misleading concerning credibility but not here. I'm impressed with the quality of the meds. Platinum OG is straight up old school sweetness. The flavor and medication benefits r off the hook. No BS- if u need to grub go with the Girl Scout hybrids. Cant stress this enough- definitely check out their concentrates. Thank you Top Shelf. You've more than earned my future business.
Wow thanks for your awesome feedback Waxin! Glad you love the GSC hybrids, we're hoping to get more on the menu ASAP but in the meantime next time you call remind Annie to throw in a gsc and preroll for you to try! Stay lifed - Top Shelf
I picked up some of your shatter today. best I've had in a long time. staff is super nice and accommodating. I have a high tolerance and 2 hits of the shatter I got took all my pain away. 5 stars all the way. will definitely be coming back
Glad you loved that Top Shelf Shatter! Let us know how you liked the Top Shelf Resin! Stay lifted - Top Shelf Ventura
My favorite dispensary thus far! Annie is super nice and helpful. I can count on her and her drivers to keep me happily medicated :)
You're too kind! We love to hear the positive feedback and will definitely do everything to keep you happy and medicated :)
I just want to say thank you! I am a new patient, and customer. I appreciate how friendly and professional you guys are. The promos, prices and products are great. I'm completely satisfied with everything.
Thanks Carmin2525! It was such a pleasure meeting you and we truly look forward to it again and appreciate you!
1 person thought this review was helpful
So the collective I've been working with had to close down, so I sent my information to a few new ones and Top Shelf got right back to me. Annie was incredibly helpful in the phone, and the delivery was prompt and delicious. The driver is
wonderful. Superior medicine. Great prices. I won't go anywhere else. I'm very, very happy with this top-notch collective. 😂😄🌅
We were sad to hear that you were having trouble finding a collective that you could rely on peacefinder669 and we're so glad that you found us! We will always do our best to be honest, prompt and bring the highest quality product around. Hope to see you again soon!
quality and convinent!
Thanks for your feedback, we appreciate it and look forward to seeing you again soon!