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I have enjoyed my business with TML for quite sometime until I ordered a new Rove battery pack (which they listed as having). They sent me a different pack which delivered a much hotter and harsher experience than the Rove. I called them immediately after delivery and they said they don't carry the Rove battery any longer (even though that's what I ordered) so they sent me what they had in stock.
I asked them to pick it up and was told someone would get back to me. No one ever did. I reminded them of this today and said they'd check with the boss and get back to me, which they promptly did - stating the boss said he wouldn't allow me to return it.
Lucky for me, Rove has a great warranty and replaced my battery pack. Also lucky for me is that many other fine shops carry Rove products so I won't have to deal with they're games any longer.
Real good people in good on time 💯
Hi Dweed22, and thank you for your feedback. We appreciate your business and feedback. Please let us know why we didn't get 5 stars across the board so we can make you happy and fix any problem you see fixable. We really appreciate your feedback as all our comments are real and important to help us maintain top notch service. Thank you