NEW PATIENTS GET A FREE GRAM OF INDOOR FLOWER (our choice)
Now Serving Santa Rosa, Petaluma, Novato, and Rohnert Park!
MINIMUM FOR DELIVERY is $40.00!
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1 person thought this review was helpful
I've never ordered from a delivery service before and you guys were more then outstanding. Im more of a Concentrate guy so thats why i 4 out of 5 on Price. Then again i dont know what Xtractology normally charges a gram. But definitely using you guys again
I ordered from here twice. The first transaction was a bit awkward, but I wanted to give them another chance (I know my neighborhood layout is a bit confusing, but their phone staff was friendly - the only reason the staff gets 2 stars- and they were on time, decent meds). The second time was a letdown, though. The driver HONKED outside my house instead of coming to my door, in my tiny quiet Petaluma neighborhood. One of my neighbors complained to me, and said it was blatantly obvious. The flowers I got were lacking this time around, too. The outdoor strain I got had a lot of huge stems in it and was poorly trimmed. I'm also not in love with their call-before-they-arrive policy. I just ordered less than an hour ago, of course I'm home, just come to my door like any other delivery service. I probably wont order from here again.
Hello there! First of all thank you for the feedback. I apologize if my driver did honk a horn in your neighborhood because that is absolutely unacceptable, and I will rectify that situation right away. As for calling before we arrive, that is a policy that we will never let go unless you SPECIFICALLY tell us when you order not to call when we arrive. It goes along the same line of why my drivers should never honk when they arrive. It's about privacy. We do not know if you have a room mate, we do not know who you live with or what they know about your private life, and we need to be sure that its ok to come to your door. As for you being unhappy with your medication, we are a customer satisfaction based business. If you do not like your medication after using a gram or less, please give us a call and we will gladly change out your meds to something more to your liking! Thank you and we look forward to hopefully helping you again!