Humble Root

4.8 stars by 322 reviews
deliverySacramento, CAmedical & recreational
916-793-5182
Open Now 9:00am - 9:00pm
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Reviews

4.8 stars
rcciii

Great service

5.0
Just received my order from Rudy, great customer service and fast timing makes more the perfect delivery service experience. Thanks for the help
notjames420

Dopest Dope

5.0
First delivery service I tried and the only one I'm sticking with. Hella options and excellent times. Love the pineapple fam 🍍
Humble Root
Sacramento
We commend you for choosing the convenience of delivery and we are ecstatic to know that chose Humble Root! Our amazing team strives to provide the best in quality and a huge selection just in case you were looking for some variety! Thank you for taking the time to share your experience and we truly appreciate the love! #PineappleFam 🍍
Official Response
it_be_nicky_c

Dope

5.0
My boy Rudy dropped off the product in a timely fashion...top notch service...
Humble Root
Sacramento
Thank you for regarding us as top notch service! It truly is everything that our wonderful team works towards and we all appreciate the love. Shouts out to Rudy for another memorable experience 🍍
Official Response
Tinthippie

Great customer service!

5.0
1st time customer and I’ll definitely be returning. Also product was as shown and driver was awesome as well..
Humble Root
Sacramento
We are glad to hear that your first experience was awesome! Our wonderful team will always ensure that you are satisfied with every order. Thank you for choosing Humble Root to provide your needs and we definitely look forward to building your loyalty with us!
Official Response
babygage11

love it here

5.0
Always pleased with humble root. Sean the delivery guy was so nice and polite. He made sure I knew about all the deals and I asked him about when the points will show again and he said their working on it and he would have someone call me, what great customer service. love it here
Humble Root
Sacramento
We are always pleased to hear from a returning member! Your loyalty means a great deal for our entire team. Sean has been a great addition to the team and he truly is a gentleman. He will definitely appreciate the feedback! Our rewards system is still accumulating points for every order and we are looking to implement the updated system as soon as possible. We appreciate your patience and understanding during this time.
Official Response
lovv

Great courier and products

5.0
Rudy made my first delivery quick and easy.
Humble Root
Sacramento
We commend you for trying our services and welcome aboard! Rudy always provides a positive environment and ensures that his members are truly satisfied. Thank you for recognizing his efforts and we hope that our great customer service and quality in products have you coming back. We look forward to hearing back from you soon!
Official Response
Kilo420127

Excellent Service

5.0
Ive ordered from here a few times and i love it. Couriers are super cool, sometimes it takes awhile but i know they get really busy so its all good. Wait time has never been longer that quoted. Excellent selections and the packaging is everything! Keep up the good work guys!
Humble Root
Sacramento
We appreciate your loyalty and thank you for taking the time to share your wonderful review! It is an amazing feeling to accommodate your needs and we are thrilled to know that our couriers provide a superb atmosphere for delivery. Rest assured, we have successfully shortened wait times recently and are continually working towards alleviating wait times to cater to true on demand delivery. We appreciate your patience during these times and promise to keep working hard for our members!
Official Response
Kilo420127

Excellent Service

5.0
Ive ordered from here a few times and i love it. Couriers are super cool, sometimes it takes awhile but i know they get really busy so its all good. Wait time has never been longer that quoted. Excellent selections and the packaging is everything! Keep up the good work guys!
Kilo420127

Excellent Service

5.0
Ive ordered from here a few times and i love it. Couriers are super cool, sometimes it takes awhile but i know they get really busy so its all good. Wait time has never been longer that quoted. Excellent selections and the packaging is everything! Keep up the good work guys!
Kilo420127

Excellent Service

5.0
Ive ordered from here a few times and i love it. Couriers are super cool, sometimes it takes awhile but i know they get really busy so its all good. Wait time has never been longer that quoted. Excellent selections and the packaging is everything! Keep up the good work guys!
cityoftrees1

dope service..

5.0
go to from now on..
Humble Root
Sacramento
Thank you for the 5 star review and we are thrilled to be your go-to delivery! We are glad to have you on board and look forward to developing our relationship with you 🍍
Official Response
golfbern

Used to be good.

1.0
They have grown and have outpaced their reliability. It’s become a business that blames their lack of true communication on volume constantly. Or just adapt and provide a good service? I have 20+ deliveries and thousands spent. Not just giving a one bad experience response.
Humble Root
Sacramento
Thank you for reaching out and we truly apologize for the inconsistencies in our reliability. Our #1 priority is our members and we are always looking to provide full satisfaction no matter the case. We definitely thank you for your loyalty and from what it seems, you have been with us since the beginning. It is not an excuse that we are a scaling business, but there may be changes in our protocols that could have affected the standards that you are accustomed to. We encourage you to reach out to our supervisors who will go above and beyond in ensuring that you are taken care of. We look forward to hearing back from you soon and hopefully you will allow us to remedy your situation 🍍
Official Response
PvpiiPurpp

Great service and meds

5.0
Never a disappointment with humbleroot. They always have my raw gardens and some too shelf flowers. And Kim my driver was Awesome and very informative. She’s dope.
Humble Root
Sacramento
Thank you for your wonderful review and we are glad to know that you can rely on us! Kim is magnificent in what she does and will definitely appreciate the recognition. We cannot wait to hear back from you soon - have a wonderful 4/20!
Official Response
arimonet

Super Cool.

5.0
Coolest peeps in town. Always glad to help with info and deals for buying in bulk.
Humble Root
Sacramento
Takes a cool peep to know one! We appreciate you taking the time to give us a shout out and sharing your experience with the community. Our team is always ready to answer any questions and we are glad that you never hesitate to ask. Can't wait to see you soon - cheers 🍍
Official Response
Foofoostar

If I were a business person

5.0
I'd try to steal the employees of Humble Root. All seem happy with their jobs and all speak highly of Humble Root. That is a great sign that HR can identify or cultivate talent
Humble Root
Sacramento
We appreciate you taking the time to share your review with us! We are honored to be provided with an amazing team who can translate our core values to our members. Thank you for not stealing our beloved team members 💚
Official Response
Drmznvrdie

I usually get delivery and eaze has been my pick..

5.0
But I have driven by the billboard that advertises for humble root a million so while waiting for my girl to do taxes, I peeped out the menu and was surprised to see things I saw on eaze we're being sold for less! Man I was excited to try it. we got home and I put my order in. i got some bubba kush that they had on sale and some cbd live resin. i also got my gf some rose petals bath salts (she loves these things!) Ordered some take out as well and needless to say, we had a great evening. The buba kush from dime bag was tasty and burned nice and slow. the creme de la creme extracts live resin sap was soooo smooth.took care of my joint pain real quick. i got a twax joint but I'm saving that for another day lol one of my favorite things about humble root is the presentation. my smoking essentials came in a small cardboard box similar in size to a Carl's Jr box meal box. it has a dope lil cut out pineapple that you can design and submit so that they use it in other forms of marketing . All around amazing quality in products to be honest. While I waited for my order I got timly texts letting me know the status of it. my delivery driver Rudy was hella cool and let me know of more ways I could in touch with the company if I had any questions or concerns. all in all,this first experience made me quickly make them my go to for Cannabis delivery. Tho eaze is faster in some areas of Sacramento,they don't have that sense of appreciation for their product or brand as humble root. you get texts regarding your order from both,but you end up with a generic text that won't reply were as with HR, you get a reply if needed. you guys gained a fan in me. keep up the good work!
Humble Root
Sacramento
We commend you for finding the courage to order through our services! It excites us a million when we deliver an experience that is unexpected! Our team does a fantastic job listening to our members as far as product, trends, and suggestions so that way we can implement the best of what you need. Rudy is super cool and always ensures that his members are provided with stellar customer service. He will definitely appreciate the feedback for his efforts and we thank you for recognizing him! We are working adamantly to alleviate wait times, but we are glad to offer an amazing selection, with competitive prices, and superior customer service. We look forward to building your loyalty and cannot wait to hear back from you soon!
Official Response
Shae916

My Go To

5.0
I have made several purchases from here and have never been disappointed.
Humble Root
Sacramento
Thank you for your loyalty and we look forward to developing our relationship with you! We hope to hear back from you soon 🍍
Official Response
chivasregal

What happened??

2.0
I can't go full on heartless & give a 1 star but I haven't been able to call HR a 5, 4, or even 3 star delivery service for about two years now. My first year with them was flawless, fastest service ever, potent products, amazing customer service. My first major issue with them was when I ordered a $100 gram of Humboldt's Finest live resin, & the seal was broken. Literally the entire container had been scraped so clean I thought I was given an empty container. Called & they explained it was a sample for the staff (???), & would be back out to get me a new one. Who let that slide? Then, they got rid of the awesome rewards system & replaced it with one that is almost not even worth using; you have to spend soooo much to get soooo little. But my 2 most recent exchanges prompted this review. I changed my number on their website from my old phone to my new phone, no problem (yet). But the driver they sent that night must not have known how to use his GPS because not only did he go to the completely wrong court, but he actually went to a total stranger's house, knocked on the door, and tried to make the exchange, maybe partially due to the fact that he didn't call or text me when he was outside. This was also at about 9:30 pm because I wasn't able to order until just before closing. Amazing. Then he pulls into the MIDDLE of my court (blocking the entrance) with his headlights still on, hazards flashing, door open, literally walking in circles trying to find my house as I'm waving at him trying to get him to come to the door. Wtf I told myself with all the issues I'd had & what they were like when I first started using them, I would try again. So I did, & they really asked me to confirm my information because my # had changed... 2 weeks prior, with no issues or questions on the previous order mentioned above with the guy going to the wrong house. I have no idea why right after changing my number it was fine but 2 weeks & another order later someone had to ask about it. The best part was, they were texting me on my old number! I really don't know what happened with them. I know the state changed a bunch of laws & things couldn't stay the same, but I've been to multiple dispensaries & used several delivery services that didn't have changes to their infrastructure & service like this. It's just bad service, which in a customer service industry makes you trivial, especially when the supply is keeping up with the demand & you aren't the only delivery service in town. The prices have gone up too & not just with tax. I really don't want an apology or even response, that's all they seem to do when there's an issue now. What does that do for me or anyone else? I just wanted a delivery without hassle, it's part of why you choose delivery rather than driving somewhere. I didn't even go into all the problems I've had with them & look at this novel. Never had this many problems with other companies. Hope they get it together again, maybe I'll be back.
Humble Root
Sacramento
We understand the difficulty of your most recent experiences and there is honestly no excuse for what you have endured. Our team is held to higher standards and it is disheartening to hear when our most valued members aren't taken care of. It seems that when you originally updated your phone number, the dispatcher handling your order didn't provide due diligence and it happened to trickle down to your courier that evening as well as for the team handling the next order after. It is definitely unfortunate that our standards have been diminishing in your eyes, but we can assure you that we are working diligently to ensure that our services are reliable and consistent every day. Your review has been brought to the attention of the entire team and we can promise that we will be better for you and the rest of our beloved members. Thank you for reaching out with your concerns and we encourage you to continue to provide us with criticism until we can deliver a wholesome experience once again.
Official Response
j_d_legend

Amazing Service

5.0
I’ve been here a couple times and I have come to find that this place has one of the greatest selections, for that I will continuously be returning!
1daughter

Delivery

4.0
Ever delivery person I have had has been professional and nice. The only thing I could ask for is Smokiez CBD gummy chews to come back on the shelf. Thank you Senior Citizen Cathy
Humble Root
Sacramento
Hello Senior Citizen Cathy! We are stoked to hear that you have been met with professionalism and friendliness through every delivery! We can absolutely put in a request for more CBD gummies from the Smokies Edibles line. Keep in mind that we also have CBD options for the Kushy Punch and Kanha Treats edibles, just in case you didn't know! Thank you for taking the time to share your review and we look forward to seeing you soon 🍍
Official Response