FTP BOGO 50% OFF on second 1/8 or second gram of Shatter/Crumble or 2)Free Gram. SPECIAL!!!!! : Buy 3 grams of any Gold Coast Shatter and get a half gram of Gold Coast free. 3g of Extraction Nug Run Wifi for $100. $20 off 3 grams Crumble. Don't like what you ordered, we will switch it out for you, We stand by our all our meds.
Extraction is a non-profit collective of patients working together to provide medication for those patients who are medically unable to drive or prefer not to. All patient members are encouraged to contribute to your collective in any way possible to provide the best service and quality medication for all of our members. We shall keep all members informed about private collective member meetings where we will have group discussions on different topics such as suggestions on how to improve our collective, how to cook and cultivate your own medication, and discuss the latest current events in the political arena of medicinal marijuana in California and the United States.
Customer Service Always our First Priority!!!!!!!!!!!
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I never thought it was worth writing a review until I noticed the service really trying to make a change in the face of the business. One step at a time, and just the small things could make all the difference.
Listen, I normally don't write reviews but all the reviews on here don't really describe the service I got. It seems like they only have 1 delivery driver and her name is Patrese and we waited 3 hours for some White Rhino only to find out that the driver didn't even have a cell phone and she got lost and had no way of calling anybody since she was working off her landline. After all that, I still decided to order again and give them another chance and this time I was quoted a $50 minimum even though i went through all that nonsense. Save yourself the time and order from somewhere else. I'm HIGHLY disappointed.
Very Sorry for the inconvenience. We make it a point to be on top of customer service. This was a rare circumstance, as you can see by our reviews in 10 other locations as well, just search our name and select a different location to see all our positive reviews. We always say give us an hour and half maximum per delivery. We communicated with you that the driver's cell phone was stolen, hence the delay with no GPS or communication. Unfortunately she got lost as well on the way. We close at 9pm, but the driver Patrese made it a point to get out to you even though it was past 10pm and well past her closing time. So the bad review reflects on her and she really doesn't deserve it. We did offer to take care of you with a free gift the next time you ordered which we still will do so. Unfortunately we have to meet the minimum to come out, but If there is ever a problem with the inventory we provide, we will always come out for you regardless and guarantee everything. The free gift was for the extra hour and half delay due to the unusual circumstance for our driver. We are always honest about circumstances as opposed to making up an excuse, and even though our driver lost her phone and had no GPS, we made sure to show up under the difficult circumstance as opposed to taking the easy way out and cancelling your order since you had been waiting. Also the second time you had called in was 30 min before closing so we were not able to squeeze you in by 9, aside from you not being able to meet the minimum requirement. Again if you were unhappy with the White Rhino you ordered, then we would have come out no matter what and exchanged it for you. Moving forward if you decide to call back in, your free gift is waiting, and you can use your FTP again. Sincerely sorry again
I was looking for quality cartridges and happened upon their menu and decided to call. It was 8 PM and I was a FTP and they were kind enough to respond quickly and bring me a delivery. I ordered 3 cartridges and all tested out perfectly before the delivery driver left. Both the gentleman on the phone and the delivery driver were nice and chill. Quality of cartridges is exceptional 🔥👍🏼 Looking forward to placing another order soon!
Customer service is great, staff is awesome. Patrese is always so nice :)
Had a little bit of a miscommunication, however Patrice was able to get this all taken care of for me and squared away. Most helpful, friendly, and enjoyable services around!
This was my first time ordering and I got three grams of wax and one of the half grams was all boofy and melted and I called them and they replaced it right away. I was blown away but how nice and understanding they were. Def going to order here again.
Originally, i wasn't even in the delivery region, but Extractions was nice enough to fulfill my order anyways! Talked on the phone with the owner and he gave me a very informational rundown of everything they had and what i was specifically ordering, he made sure to help me pick the best. The wax is quality and the service is amazing!
Wow, after dealing with some not-so-friendly dispensaries, Extraction is such a refreshing change! I talked to O on the phone and he really took the time to explain the menu, deals, and how they work. He was so helpful and answered all my questions! I really value great customer service as its hard to find around here! Thanks so much really looking forward to trying out these bomb meds!!!!