FTP BOGO 50% OFF on second 1/8 or second gram of Shatter/Crumble or 2)Free Gram. SPECIAL!!!!! : Buy 3 grams of any Gold Coast Shatter and get a half gram of Gold Coast free. 3g of Extraction Nug Run Wifi for $100. $20 off 3 grams Crumble. Don't like what you ordered, we will switch it out for you, We stand by our all our meds.
Extraction is a non-profit collective of patients working together to provide medication for those patients who are medically unable to drive or prefer not to. All patient members are encouraged to contribute to your collective in any way possible to provide the best service and quality medication for all of our members. We shall keep all members informed about private collective member meetings where we will have group discussions on different topics such as suggestions on how to improve our collective, how to cook and cultivate your own medication, and discuss the latest current events in the political arena of medicinal marijuana in California and the United States.
Customer Service Always our First Priority!!!!!!!!!!!
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This place was dope- hit them up late at night and they were fast. They didn't have what I wanted so they told me my options and have me recommendations. Then the driver got there and I actually got to look through my options- made sure I chose a frosty one.
Felt like they went above and beyond for me on my bad day- helped make it better.
Absolut worst delivery service I have ever got. First , the driver took 2 hours, secondly, when he arrived he rand my doorbell with his whole inventory in his hand. I never let the drivers in my home so that threw me off. his car was the most disgusting of all. , totally unprepared for a paitent. Third Is they never mentioned they had a $50 minimum delivery. on the website of over the phone, no mention. So I was forced to buy the terrible flower because My bill was $5 short of $50. God that flower was awful. Forth thing is The gram of concentrate was short!! not even a full gram! came in as .7 once i took it out of the packinging. I let managers know and they simply said you are wrong, we package them as full grams. BS!!! and my fifth thing that reall bothered me was the oil. It was NOT GOOD AT ALL. all sugared up and melted from the heat! Totaly tasted like butae, obviously not purged correctly. DO NOT EVER ORDER FROM HERE. I REPEAT, DO NOT EVER ORDER!! THIS PLACE IS A GIANT SCAM.
We apologize about your experience. As far as customer service and quality, that is our first priority as you can see by all our other reviews in Vista, Oceanside, Mission Viejo, and Lake Forest among other cities, and we guarantee everything so your donation is always safe. That's why It is our policy for our drivers to have you open up the concentrates and test cartridges before leaving to make sure heat did not compromise the product. It is our policy to always come back out if something is wrong with your order. All you have to do is call in and make the request, but instead you sent in a text message to an employee using profanity which is behavior we do not condone. You actually purchased a sugar wax which is what it is labeled on the menu. You also purchased a popcorn nug gram bag which is on sale on our menu, which we have never received a complaint about, but you still have not had a chance to try our flower. Our ultimate goal is to have you call us and place an order again. We have never had any reviews in 5 years regarding butane or being packaged short. Heat can affect concentrates rapidly, hence it is possible that it lost weight into the paper, which we would have gladly swapped out for a fresh one if you had made the request. Lastly We do not do transactions in the street in front of neighbors or curbside, it has to be on private property, and the driver always carry things concealed discretely. We still extend the offer to call in for something on the house.
The gentleman I spoke with on the phone was extremely professional and helpful. When I placed my order he made sure to say to take a look at everything the driver brings to make sure it meets my expectations, so many people try to drop and dip so they can bait and switch. Nice to work with a business that stands behind their product and genuinely wants a happy patient. They have great prices for dank product, definitely an all around top service place. I will continue to order from them as well as recommend them to my friends!
I got 2 Plüme cartridges. I was pleased to find out that you get a free Plüme Max battery with donation for 2 cartridges. Long story short, the battery ended up being defective, which caused the cartridges to either fail or to start leaking slightly and get clogged. I had my old battery so I tested the cartridges and found out it was the battery. They replaced EVERYTHING. It was a little bit of a hassle but the customer service and bending over backwards to help me made up for it. If you get a new battery, just make sure it works good, take a few small hits while the budtender is there to make sure it doesn't leak out of the top. Every electronic device is bound to have a certain percentage of a failure rate, I just got the bad apple. Thank you. All in all, this is a really nice battery. It has a preheat feature with 3 different voltage modes. The cartridges hit real nice also, I don't have to suck hard. And pretty potent too.
1 person thought this review was helpful
I made my first purchase with Extraction yesterday, and bought 2 grams of wax. To start, I was greeted over the phone by a super friendly staff member named Isobella, who ended up also being the delivery driver. She was so helpful over the phone and patiently answered all my questions (I tend to have a lot) about their different products & prices. She literally got to my front door in 20 minutes... Now that's what I call service! She left me with a good vibe which I think is important when purchasing flower. The wax itself (I got the Extraction Hawaiian OG & Cherry Cookies) looks great, is clean, tasty, hits hard, and is not expensive. All in all, what more can you ask for? Definitely stoked that I came across this business and will be calling for my next batch of wax. Highly recommended!
The bud looks potent and the delivery was here when they said it would be. Thanks for the professionalism.
They seemed very professional and straight to the point on the phone. Their prices are fantastic as well
Had a pleasure ordering from Extraction today. Very knowledgeable about the products; top notch customer service. Got a free gram for FTP. Definitely will be a return customer. Like that they bring a variety of their best strains for you to choose from. Thanks!!
I called and was greeted by a friendly voice with great customer service and clarity. Check out the FTP deals! They provide high quality service and product. Staff is super friendly and helpful!
Great delivery service! Through a bit of miscommunication I was unable to receive a delivery on the night before a major holiday, however this company made sure that I was taken care of on the holiday even though they were closed! Really helped me out in a pinch.